Contact us

Welcome

These wearable, hand-crafted items make perfect gifts for the Geeks & Freaks you love - including yourself! Each item is made with thoughtful care to excite and delight. Light up the night with glow-in-the-dark items. Your special requests are welcome.

Like us on Facebook and receive a surprise free gift with every purchase.

https://www.facebook.com/GeekFreakBoutique

Shipping details

I ship everything in a well padded envelope. Jewelry comes in a cloth gift bag, or a free gift box can be requested instead. Processing time is 3-5 business days on most items, though custom orders take a bit longer to prepare. All purchases are shipped via first class USPS. Other delivery methods are available if requested at time of purchase, though they may cost extra. Rush order requests must be made prior to purchase. Once your package leaves my hands, delivery time is out of my control. USPS does not guarantee delivery time for First Class or Priority service. USPS only guarantees shipping time for Priority Express. As it is very expensive, I don't offer it as a shipping option, but should you require a guaranteed delivery time and wish to pay the added cost, you can request it. Purchase of Priority service does not effect processing time.

WRONG ADDRESS- If you provide the wrong address at the time of purchase, and do not let me know before I ship your item/s, I can re-send to a new address only when the item has returned to me, and the cost of a new shipping label has been paid by the buyer. Otherwise, a refund for the original purchase price, minus fees and shipping will be made. It is the responsibility of the buyer to provide correct shipping information prior to purchase through your Etsy account.

UK BUYERS PLEASE NOTE- Import tax to the UK is often charged, and are your responsibility to be informed about, and pay. I do not cover those taxes, or fees. Please be informed before making a purchase.

Refunds, returns & exchanges

If your item is damaged in transit, I will replace it at no charge. If it is damaged with normal use, I will replace it at no charge. If an item is lost in the mail, I will replace it at no charge. Though I generally do not offer refunds, I do make every effort to make sure your purchase goes smoothly and you are satisfied.

Additional information

I do accept custom orders. I can provide different settings and chains for jewelry, and sell single pins currently available in sets. Let me know what you need and I will see what I can do.
I also keep records of every order, tracking number and conversation to do my part in fighting fraudulent chargebacks and other forms of buyer abuse. It's disheartening to work so hard at an online shop, for someone to come along and not think twice about trying to get something for nothing. When you file a false chargeback, you're not just trying to get something for free, you're accusing me of being dishonest. It is not a victimless crime, and I will do everything in my power to fight against it.

Geek Freak Boutique

These wearable, hand-crafted items make perfect gifts for the Geeks & Freaks you love - including yourself! Each item is made with thoughtful care to excite and delight. Light up the night with glow-in-the-dark items. Your special requests are welcome.

Like us on Facebook and receive coupon codes and special offers.
https://www.facebook.com/GeekFreakBoutique